Pumpsim™ licenses are floating licenses which can only be used on one computer at a time. They can be activated for use on one computer and then if required released and used on another computer (within the terms of the license agreement). License certificates are stored on the Pumpsim™ server and prevent simultaneous installation of the same license on more than one computer.
As part of the digital licensing agreement, the license collects the computer name and user name of the computer that Pumpsim™ is currently activated on. This system protects against unauthorised use of the Pumpsim™ license and informs other users who has currently activated the software license.
Fig. 1.4.1: The Pumpsim™ Digital Licensing Manager.
Releasing a License
Once a license is activated on a computer, it cannot be moved to another computer unless it is first released from the activated computer. If another computer tries to activate the same license simultaneously, this will be prevented and a warning will display the currently licensed computer and the login user name of the person who has installed it.
An internet connection is required to activate and release license certificates from a computer. If an internet connection is not available or an internet connection is not authorised by your firewall or company administrator, try to arrange a link to the http://www.pumpsim.com/ website. If this cannot be done, a manual license transfer can be performed via email located under the file menu.
License Troubleshooting
In the event the License Manager fails to activate or release the license, note the error message and take the following actions:
- If the error message reports the license is active and in use by another computer, then only that computer can release the license. If this computer is no longer available and license has not been released then contact [email protected] for further assistance.
- If the error message reports an internet connection problem, then click the “TEST http://www.pumpsim.com/ web connection” link on the License Manager form. Ensure that Microsoft Internet Explorer can link to the Pumpsim™ webpage. If this does not work, then the Windows connectivity problem needs to be resolved before further action can be taken in Pumpsim™. Ensure an internet connection is available, and the firewall or proxy server is not blocking the Pumpsim™ website.
- Some companies have proxy settings that inhibit third party programs using the internet. In most cases, Pumpsim™ will automatically adopt the same proxy settings as Microsoft Internet Explorer. If these settings are not available from the local computer, they can be entered into http://www.pumpsim.com/ using the Proxy Settings section.
- If the license is a DEMO or a STUDENT / EDUCATION license, and needs to be removed from the computer, click on the FILE > RESET LICENSE menu option in the License Manager.