Chasm Consulting is committed to providing technical support for all Pumpsim™ products. Please contact us so that we can address any technical issues and concerns that you may have.
Remote Assistance
Chasm Consulting can assist with the set-up and training of Pumpsim™ remotely for clients anywhere in the world. Using TeamViewer screen-sharing software, we can walk through the features of Pumpsim™ and assist in setting up the software to address the specific needs of your organisation. Please contact us to discuss this option further.
On-Site Assistance
Chasm Consulting offers an on-site set-up assistance and training service tailored to the specific needs of your company. Please contact us to discuss this option further.
Maintenance
Annual maintenance fees contribute to the development and improvement of Pumpsim™, and provide customers with the following benefits:
- Software updates, improvements and new features
- Immediate and ongoing access to new versions of the software
- Full technical and license support
- You can check if your maintenance is up to date using the HELP > ABOUT menu in Pumpsim™.
If your maintenance has expired, please consider obtaining a quotation for updated maintenance. The maintenance for expired customers will include an upgrade cost to cover past improvements and upgrades to the very latest version, and also a component for future upgrades and support to a date of your choosing.
Maintenance Extension Policy
Maintenance for Pumpsim™ licenses are applied from the previous expiry date. Where lapsed maintenance is renewed, the portion of maintenance to the current date becomes an “upgrade” cost (which helps us cover the cost of implementing and licensing all the new features which have been implemented since expiry), and further amounts after this date are for future updates and support. For an extended lapse in maintenance renewal, maintenance upgrade charges are limited to a maximum of 50% of a license cost. While maintenance is entirely voluntary, this effectively means that unless the maintenance lapses for 2.5 years or more, there is no benefit in not renewing maintenance when it becomes due.
This arrangement is consistent with nearly all mining software licenses, due to the small market size and high development costs. Other types of software with larger markets often withhold features and release major new versions every couple of years, however it is common to charge 50% or more to upgrade to these new versions.
We believe a maintenance scheme which allows users to immediately access new features and versions is a more equitable system, however because our maintenance system is also capped at 50% this provides an alternative infrequent upgrade scheme to those who did not wish to pay maintenance every year.