Annual Maintenance

TunnelAnnual maintenance fees contribute to the development and improvement of Pumpsim™, and provide customers with the following benefits:

  • Software updates, improvements and new features
  • Immediate and ongoing access to new versions of the software
  • Full technical and license support

You can check if your maintenance is up to date using the HELP > ABOUT menu in Pumpsim™.

If your maintenance has expired, please consider obtaining a quotation for updated maintenance. The maintenance for expired customers will include an upgrade cost to cover past improvements and upgrades to the very latest version, and also a component for future upgrades and support to a date of your choosing.

Purchase Maintenance Online

Pumpsim™ Standard: Liquid
12 Months Maintenance
$480 Buy Now
Pumpsim™ Advanced: Liquid
12 Months Maintenance
$720 Buy Now
Pumpsim™ Standard: Gas
12 Months Maintenance
$480 Buy Now
Pumpsim™ Advanced: Gas
12 Months Maintenance
$720 Buy Now
Pumpsim™ Premium
12 Months Maintenance
$960 Buy Now

* All prices in USD (United States Dollars)
** Extended maintenance is applied from the previous expiry date regardless of when it is purchased.

Maintenance Extension Policy

Maintenance for Pumpsim™ licenses is applied from the previous expiry date. Where lapsed maintenance is renewed, the portion of maintenance to the current date becomes an “upgrade” cost (which helps us cover the cost of implementing and licensing all the new features which have been implemented since expiry), and further amounts after this date are for future updates and support. For an extended lapse in maintenance renewal, maintenance upgrade charges are limited to a maximum of 50% of a license cost. While maintenance is entirely voluntary, this effectively means that unless the maintenance lapses for 2.5 years or more, there is no benefit in not renewing maintenance when it becomes due.

This arrangement is consistent with nearly all mining software licenses, due to the small market size and high development costs. Other types of software with larger markets often withhold features and release major new versions every couple of years, however it is common to charge 50% or more to upgrade to these new versions.

We believe a maintenance scheme which allows users to immediately access new features and versions is a more equitable system, however because our maintenance system is also capped at 50% this provides an alternative infrequent upgrade scheme to those who did not wish to pay maintenance every year.

Pumpsim™ License Upgrade Policy

Pumpsim™ license upgrades can only be applied to licenses with current versions and maintenance subscriptions. If a maintenance subscription has lapsed, this must be made current before a license upgrade can be applied.

Upgrade Costs

Upgrade cost is equal to the price difference between new version and current version plus cost to update the maintenance.

License Upgrade Example with Lapsed Maintenence

Current Date: January 8, 2016
Maintenance Expiry Date: July 8, 2014

The user wants to upgrade from Pumpsim™ Standard to Pumpsim™ Advanced. The cost for this would be calculated by the following method:

Upgrade cost from Pumpsim™ Standard to Pumpsim™ Advanced: $1200
Retroactive cost of maintenance for Pumpsim™ Standard (18 months): $720
Total upgrade cost: $1,920